Why Ratings Matter

In today’s guest post from “Brian Deyo, we get a glimpse of how tightly entwined customer service and social media are.  Your customers want to talk to you and about you, so like it or not, Ratings Matter!  There is much debate, fear, and consternation...
Manage Your Database, Strengthen Your Network

Manage Your Database, Strengthen Your Network

Today’s guest post is by my good friend, Hazel Walker. The most valuable thing you own is your database, to keep it valuable you have to treat it like a garden, constantly maintaining it. Adding people to it, updating contacts, and purging people from it. Just...