Delivering great customer service is about actions and words. While it is important to coach your employees on how to resolve customer complaints and what to say,  it is also important to focus on how to say it. The same is true as you try to communicate your vision as a business owner. Effective leaders know what to say and how to say it.

Join us for today’s episode of More than a Few Words as we talk about how to use  good communication skills as a sales person, leader or customer service rep. Our guest is my good friend Ellen Dunnigan, the owner of Accent on Business

Do you have any comments or questions? Post them here or send it to us on Twitter, or call in during the show at (805) 285 -9865. Remember to use the hashtag #MTFW on Twitter, so we can find your comments during the broadcast.

The call will be live from 10:30 – 11:00 today, Wednesday,  January 18. You will be able to listen to the program from our station on

About our Guest:

ellen dunnigan
Accent On Business founder and CEO Ellen Dunnigan is a nationally-recognized voice and speech coach for business professionals. She is specially trained in voice, speech, and English improvement.