We have been lucky the last few years.  As our business has grown we have the opportunity to be a little selective as we decide with whom to work.  Our clients become part of the family, dropping in for coffee, or a quick chat to keep us in the loop on changes in their business.

As a design firm the ongoing interaction allows us to stay on top of projects, and ahead of potential problems, so we haven’t had to deal with too many “nightmare clients”.   However, I thought there were some great tips in this article from Web Design Depot on how to deal with them if you do.

• Offer alternatives, new solutions, and even a discount
• Have your own public outlet prepared
• Respond to blog posts, “rip-off” reports, and forum bashing carefully
• Fire your problem clients
• Don’t AstroTurf: make it clear who you are and why you’re defending yourself

How do you handle problem clients?