Written by Annalise Corman

Customer service is often a hot topic on the net.  Or more accurately the lack of customer service I should say.  With economy in a tizzy, no one can afford to lose customers due to neglect, especially small business owners.

These article shed some light on why customers are unhappy and how to prevent this from happening to your business.

Developing Services Customers Want

What Customers are Saying About Your Brand

Building Relationships as Part of Your Small Business Marketing Plan